Terms of Service

These Terms of Service ("Terms") govern your use of cancelm.com and the services provided by CancelM LLC ("CancelM", "we", "us"). By placing an order or using the website you agree to these Terms. Please read them carefully.

1. Our service

CancelM is an independent online service that prepares a written cancellation letter based on the information you provide and mails it by post (Australia Post or a comparable postal partner) to the address of the company you specify. We act on your instructions and in your name; we do not cancel your contract with the company directly, and we are not a law firm.

CancelM is not affiliated with, endorsed by or sponsored by any of the companies listed on this website. Company names and trademarks are used only to identify the recipient of your letter.

2. Eligibility and account

You must be at least 18 years old and able to enter into a binding contract. You may only submit cancellation requests for contracts held in your own name or for which you are authorized to act.

3. Orders and price

A single cancellation letter costs $32.99 AUD. GST may apply. The price shown at checkout before you pay is the final price for that letter. The contract is concluded when your payment is confirmed. We will then send you an email confirmation with your order reference.

4. Optional subscription (CancelM Pro)

Where offered, CancelM Pro starts with a 7-day free trial. Unless you cancel before the trial ends, the subscription renews automatically and you will be charged $39.99 AUD every 4 weeks to the payment method you provided, until you cancel. Pro includes up to 5 cancellation letters per billing period; unused letters do not roll over.

You can cancel the subscription at any time by emailing support@cancelm.com or using the link in your confirmation email. Cancellation takes effect at the end of the current billing period, and no further charges will be made. We comply with Australian Consumer Law (unfair contract terms) regarding automatic renewals.

5. Payment

Payments are processed securely by our payment provider Stripe. We do not store your full card details. If you choose the subscription, you authorize us to charge your saved card for future renewal payments in accordance with these Terms.

6. Refunds

Refunds are governed by our Refund Policy. In short: if your letter has not been mailed yet, you can request a full refund.

7. Your responsibilities

You are responsible for the accuracy and completeness of the information you provide (including your name, address, account or customer numbers and the company to cancel). We are not responsible for delays or failures caused by incorrect or incomplete information. You must not use the service for unlawful, fraudulent or abusive purposes, or submit letters on behalf of other people without authorization.

8. Delivery and effect of the cancellation

We aim to hand your letter to the postal service within 1–2 business days after payment. Postal delivery times are outside our control. Whether and when your cancellation takes effect depends on your contract with the company and applicable law. We recommend that you keep your order confirmation and check with the company that your cancellation has been processed.

9. No legal advice

CancelM does not provide legal advice. Templates and information on this website are for general information only and do not replace advice from a qualified professional.

10. Limitation of liability

We are responsible for preparing and mailing your letter with reasonable care and skill. To the extent permitted by law, we are not liable for the company's handling of your cancellation, for charges the company makes, for postal delays or loss, or for indirect or consequential damages. To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

11. Intellectual property

All content on this website, including text, design and software, is owned by CancelM or its licensors. You may not copy, reproduce or reuse it without our permission.

12. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time of your order applies to that order. For subscriptions, we will notify you by email of material changes before they take effect.

13. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules, except where the mandatory consumer laws of your place of residence (Australia) give you additional protection. Before starting any formal proceedings, please contact us so we can try to resolve the issue informally.

14. Contact

CancelM LLC, 254 Chapman Rd, Ste 208 #28842, Newark, DE 19702, United States — support@cancelm.com — contact form